The VOW Retail fact file

• £40 million stockholding.
• Next-day delivery.
• 25,000 Stock Keeping Units (SKUs).
• 21,000 pallet locations.
• 18,000 wide/narrow aisle-pick positions.
• 16,000 MHE small-pick locations.
• 60,000 storage locations in mini-load system.
• 3 km of conveyor belts.
• Radio frequency picking/label pick/pick to light.
• ISO 9001-accredited Quality Control System checks each shipment prior to despatch.
• Order accuracy rate of 99.95%.
• Automated MLS warehouse system supports picking of 65,000 product lines per day; 350,000 to 400,000 units per night.
• 240 Investors in People-trained warehouse operatives, each picking in excess of 38 lines per hour.
• 160 of the above staff have NVQ Level 2 qualifications.